7 August 2013

Resident survey points to water quality as a priority

Residents want to see the Gore District Council focus on water issues in the next 12 months, according to the latest resident satisfaction survey.

Of the 426 residents who took part in the telephone survey, conducted earlier this year by the Southern Institute of Technology, 46 percent wanted the Council to give the highest priority to water issues. The next most important issue for residents was footpaths (42 percent), followed by roading (41 percent).

Gore District Chief Executive Stephen Parry said the importance people put on water mirrors the Council’s commitment in the latest Annual Plan, which states that ensuring everyone has access to sufficient water is a priority.

Results of the 2013 resident survey were presented to the Council at its meeting last night. It is the fourth resident satisfaction survey carried out since 2008 but the first time it has been conducted annually.

Mr Parry said the Council’s auditors recommended the survey move from biennial to annual. The responses will be incorporated into the Annual Report.

Satisfaction level with water quality drops

Among the main findings this year was a drop in the level of satisfaction with water quality and the reliability of the Gore water supply. Only 53 percent of people were happy with water quality, compared to 66 percent in 2012.

The level of satisfaction with the reliability of the water supply was 70 percent, a seven percent drop on the previous year. However, almost three-quarters of respondents supported the Council’s water restrictions during summer.

Recycling service popular

The Council’s kerbside recycling service, introduced in July last year, has been a hit with residents. The majority (95 percent) of people were satisfied with the service and a number believed it should be introduced into rural areas.

The service received the second highest satisfaction rating of 24 Council services. Cemeteries received the highest rating. While there was a small drop in the level of satisfaction with the Council’s overall performance, it is still up on 2008 and 2010.

People continue to be pretty happy about living in the Gore District and see it as a safe community, with good sporting facilities and opportunities.

Ninety-six percent of respondents strongly agreed or agreed with the statement ‘the Gore District is a great place to live’. This is up on previous years.

2013 Resident Satisfaction Survey [PDF, 3.5 MB]

Gore District Council 29 Bowler Avenue Gore P: 03 209 0330 E: