Our Online Booking Forms

Terms & Conditions

These Terms are a contract between you and Gore District Council. Please read them carefully. You will be asked to either accept or decline these Terms. You must accept these Terms before you make payment to Gore District Council using Online Transaction Services.

Cancellations

A full refund will only be applicable if cancelled 48 hours before the booking date.

Any bookings cancelled within 48 hours of the booking date will be charged the full rate.

Payments made on a credit card will be refunded to your credit card within 3-7 business days.

Account and Poli payments will be manually refunded to a specified bank account within 3–10 business days.

Damages

No damage is to occur to facilities or area. Costs to repair damage including grounds damage will be on charged to the booking organiser. If damage occurs, Council is to be notified as soon as possible to enable appropriate repairs to be undertaken.

Drones

Throughout New Zealand, flying remotely piloted aircraft systems (drones) is governed by the Civil Aviation Authority.

In the Gore District we have set aside eight reserves where you can fly a drone without a permit, you can view the list here. We need to be notified if you plan to fly a drone in other public spaces, please email our Parks Manager Keith McRobie at [email protected] for approval.

It is important to remember you cannot fly a drone over a playground or near other park users. We also ask that you consider any animals in the area, such as dogs off the leash, that may be frightened by a drone.

Additional personal insurance is required as Drones are not covered by Public Liability Insurance.

Health and safety

Please notify us if any accident occurs over the duration of your booking.

Smoking or vaping is not permitted in any of our facilities or parks.

Some aspects of our facilities may not be suitable for children or those with limited mobility. Please check the property details and contact us if you are unsure of the suitability of the venue for you and your group. Reservations cannot be refunded if on arrival the property is found to be unsuitable for your needs.

It is your responsibility as our guest to familiarise yourself with the potential hazards at the property.

Rubbish and cleanliness

Please ensure the area is left in a clean and tidy condition following the booking(s). Failure to remove all rubbish or return the site back to its original condition may incur a charge for any rubbish removed.

Legal requirements

Booking users must obtain any relevant permits, consents, approvals and licences required.

The Gore District Council accepts no liability for any injury, loss or damage to the guest or their property or any visitor to our facilities from or in connection to use of our grounds.

From time to time, certain property features or facilities may not be available due to circumstances beyond the control of the Council, for which we accept no responsibility.

Upon payment of the deposit, the booking user agrees to be bound by these terms and conditions. They also authorise booking agents to release credit card details to the Council and authorise us to charge the credit card for additional cleaning, damage, loss and other charges as detailed in these terms and conditions should that be necessary.

Use of Online Transaction Services

Gore District Council cannot warrant that the Online Service Payment Process, and/or your use of Online Transaction Services will be faultless, immediate, continuous, and virus free, nor that information provided through the Online Service Payment Process will be complete, accurate or up to date.

We will endeavour, however, to ensure the Online Transaction Services are available at all times, subject to maintenance.

No, our online booking forms can be completed online instead of calling our Customer Service team. If you have trouble making a booking, email [email protected] or phone 209-0330.

No, the online booking system will show you the current availability of each facilities or services.

Most standard bookings will be easy to complete, however feel free to email [email protected] or phone 209-0330 if you have any questions on how to complete your booking.

Yes, you can cancel your booking online. A cancellation fee may apply, depending on the facility and notice given.

Yes, any of our online booking forms that require payment offer a range of standard online payment options.